Frequently Asked Questions
Alienum phaedrum torquatos nec eu, vis detraxit periculis ex, nihil expetendis in mei. Mei an pericula euripidis, hinc partem ei est. Eos ei nisl graecis, vix aperiri consequat an.
FAQ
Frequently Asked Questions
Are any of the itineraries customisable? How can I make the changes to further personalise it according to my requirements?
Of course! At Glocal Vacations, all itineraries are fully customizable, so you can shape your vacation exactly the way you want it. Just click the ‘Plan My Holiday’ link on our website to start building your own Glocal Vacations itinerary. From there, you can tweak everything: flights, hotels, activities—whatever suits you best. Plus, one of our representatives will get in touch to ensure your trip feels extra personalised and seamless. You’re in full control!
How do I know if any itinerary suits my interests?
If you’ve created an itinerary on our website using the Custom Package option, you might’ve noticed how well it matches your interests. That’s thanks to our smart algorithm, which recommends the most suitable cities and activities just for you.
If this itinerary was shared by one of our travel consultants after a conversation with you, rest assured—they’ve taken extra care to match it to your preferences.
What kind of Visa Assistance would be provided by Glocal Vacations?
Visa processes aren’t rocket science, but we get it—they can feel nerve-wracking for certain destinations. Don’t worry—we’re here to help! From guiding you on the documents required to sharing best practices for your application, booking your appointment, and supporting you through every step of the process, we’ve got you covered.
Is the itinerary cost real-time? How long are these prices valid?
Yes, everything you see in your itinerary reflects real-time pricing, and you can book your vacation at those rates. However, please note that the prices for flights, hotels, and certain activities can fluctuate based on demand. Your costed itinerary will remain valid for 6 hours—after that, simply click on ‘Update Cost’ to view the latest prices.
How do I confirm and book this itinerary? When will I get my confirmations and vouchers?
As we can see, you’re vacation-ready! You can book your entire trip by paying just 70% of the total cost. All bookings are made in real time, and within 24 hours of booking, you’ll be able to download your flight and hotel vouchers from the ‘Your Trips’ page on our website. Once the full payment is made, you’ll receive a consolidated set of vouchers for your entire vacation.
Do I need to submit any documents to initiate the booking with Glocal Vacations?
No documents are required to confirm your bookings, but please keep a copy of your passport handy. Make sure to enter names exactly as they appear on your passport, and double-check all the details you provide. If your passport doesn’t include a last name, feel free to contact our destination experts—they’ll guide you and ensure a smooth, hassle-free booking experience.
Privacy Policy
Privacy Policy
Policy Updates
We may update this policy occasionally. Please review this page periodically to stay informed about any changes.
Information We Collect
Oe may collection Name and job title Contact detaile, including email and Demographic information like poJtcode and interet Information relevant to Survey and offer
How We Use Your Information
We use your information to improve our services and product to Keep internal recording Send promotional emails about new products or offer and I Conduct market research personalize your webste experience
Security
We implement physical, electronic, and managerial measures to protect your information from unauthorized access or disclosure.
Cookies
Cookies are small files placed on your device with your permission. They help us analyze website traffic and personalize your experience. You can choose to accept or decline cookies through your browser settings, though this may impact your use of the site.
Managing Your Information
You can opt out of direct marketing by checking the relevant box on forms or by contacting us at hr@glocalvacations.com. We will not sell or lease your information to third parties without your consent, except as required by law. With your permission, we may share information about third-party offers you might find interesting.
Terms & Condition
Terms & Conditions
• Payment is to be made in Indian rupees equivalent to foreign currency for the land part and will be deducted from your basic travel quota as per RBI/GOI regulations.
• Glocal Vacations shall not accept any liability or responsibility for any damages, loss, injury, accident, death, delay, breakdown, or irregularity which may occur in carrying out the tour arrangement.
• In the event of a passenger falling ill or suffering any accident during the journey, all hospital expenses, doctor’s fees, repatriation expenses, and any other charges incurred as a direct or indirect result of his/her illness/accident are the responsibility of the passenger.
• Glocal Vacations reserves the right to claim any additional expenses due to delay or changes in train, aeroplane, bus, ship, or other service, as well as those caused by weather conditions, strikes, war, quarantine, or any other circumstances beyond our control. All such losses or expenses shall be borne by the passenger.
• Any damages caused to the hotel rooms/coach during your stay shall be payable by the passengers. Glocal Vacations will not be liable for the same.
• Private minibuses and coaches are forbidden inside the city; most of your sightseeing will be done by local buses and on foot.
• The tour manager and the driver will do their best to get you as close to the monuments as possible.
• We reserve the right to amend, alter, vary, or withdraw any particular departure.
• No refunds will be provided for any services (e.g., meals, sightseeing, etc.) that are not utilised during your tour.
• For the convenience of our passengers, we may sometimes amend the itinerary; however, all the services shall remain the same.
• Glocal Vacations accepts no responsibility for the loss of baggage, goods, air tickets, passports, cash, travellers’ cheques, or any other travel documents or personal belongings of the passenger, howsoever caused, during the tour.
Others
Booking Related Queries
How do I confirm my booking?
Once your payment is processed, you’ll receive a booking confirmation via email from Glocal Vacations, including your itinerary, booking reference number, and important travel details. Please contact our support team if you don’t receive this within 24 hours.
Can I make changes to my booking?
Yes, most bookings can be modified depending on the terms of the service provider (airline, hotel, etc.). Please contact Glocal Vacations as soon as possible to request changes. Note that charges may apply for certain modifications.
What if I need to cancel my booking?
You can cancel your booking by paying a cancellation fee that may apply depending on the policy of the airline, hotel, or tour operator. We recommend checking the cancellation policy shared by Glocal Vacations in your booking confirmation and considering travel insurance to be on the safe side.
How can I add special requests to my booking?
(e.g., meal preferences, seat selection, and room type)
You can add special requests during the booking process or by contacting the Glocal Vacations customer service team after booking. We’ll do our best to accommodate your preferences; however, they cannot be guaranteed.
Is my payment secure?
Yes, all transactions with Glocal Vacations are processed through a secure and encrypted payment system. We use the latest security measures to protect your personal and transaction information.
What should I do if my flight is cancelled or delayed?
If your flight is cancelled or delayed, Glocal Vacations will notify you as soon as possible and help you with rebooking and refund options. You can also contact the airline for immediate assistance.
Can I book travel insurance through your agency?
Yes, Glocal Vacations offers travel insurance options that cover cancellations, delays, medical emergencies, and lost luggage. You can add insurance during the booking process or request it separately.
Which documents do I need for my trip?
(e.g., passport, visa)
You will need a valid passport for international travel and may require a visa depending on your destination. Glocal Vacations recommends checking the visa requirements and ensuring that your passport is valid for at least six months beyond your travel dates.
What happens if my hotel is overbooked when I arrive?
In case of overbooking, Glocal Vacations will work with the hotel to secure a comparable alternative at no extra cost to you. We aim to ensure you have a smooth and comfortable stay.
Can I book multi-destination trips?
Yes, Glocal Vacations offers multi-destination booking options. You can customise your itinerary to include multiple cities or countries in one trip. If you need assistance, our agents can help you design the perfect combined package.
Payments and Refunds
The refund policy depends on the hotels and resorts where the reservation has been made. Every hotel has a different cancellation policy, and it depends on factors like the season and how close the cancellation is to the check-in date. Glocal Vacations will inform you of the applicable policy at the time of booking.